This requires getting consensus from engineering on what it means to be broken in the first place. I’ve mentioned SLOs/SLAs before, and I will point to them again: define what level of value a system needs to bring to the user. If an ugly piece of code meets its SLO, it might not be broken, it might be just an ugly piece of code. Technology doesn’t need to be beautiful or to impress other people to be effective, and all technologists are ultimately in the business of producing effective technology.
