Hussain Abbas

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SLOs and SLAs help the team prioritize fixes by how much pain the problem is causing for users. They are a good thing to have even if you feel confident that you won’t need to justify what you modernize and when. But if you do have to justify your strategy, you should be able to study historical data and project under what conditions a given system or part of a system might violate its SLO.
Kill It with Fire: Manage Aging Computer Systems (and Future Proof Modern Ones)
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