Kill It with Fire: Manage Aging Computer Systems (and Future Proof Modern Ones)

by Marianne Bellotti

Good technology isn’t about having the most modern, most scalable, fastest, or most secure implementation; it’s about serving the needs of the user.

The only way we get both technology that serves the user and strives to improve continuously is by defining success up front. What does it mean to bring value, and how do we know when value has increased?