One more example. It shows the conversation rollercoaster caused by not having a clear key message. “My aunt fell down and broke her arm. She’s OK, and my brother is going to stay with her for a few weeks to help her around the house. He’s able to do that because he works from home, so he can keep working while at her house. The thing is, with him away, his wife can’t leave the house easily because they only have one car. It’s also half term next week. My brother’s wife usually looks after my daughter during the day during the holidays, so I can work. So, you see, my sister-in-law isn’t able
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