Context: I’ve just spoken to the Davison Group. Intent: Can you help me with a problem? Key Message: They didn’t get the last shipment and want a refund. Goal: The Davison Group prepaid for a large shipment last month that didn’t arrive. We need to fix this. Problem: I can’t find the shipment, and the refund is above the limit I can approve. Solution: Can you authorize the refund and help me find the missing shipment?
