Goal: Wouldn’t it be great if we could start conversations about large and complex topics in a way that was always clear and easy to understand? Problem: Communication courses tell us to be concise, to start with a summary of the topic, but they rarely show us exactly how to create a summary. It’s one thing to know you should be doing something. It’s quite another to know how to do it. Solution: The solution to this problem is to create a structured summary using what I call the “goal, problem, solution” method.
