Deiwin Sarjas

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If a team fails substantially on their team objectives, then I encourage the team to treat this in much the same way we treat an outage. Get the product team together with a set of their peers—especially peers from any product teams that were impacted by their failure—and have the team discuss what they believe was the root cause of their failure. Ask them to explore what they believe they could—and should—have done differently.
Empowered: Ordinary People, Extraordinary Products
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