the problem is especially difficult, then we know that it can be hard to know which approach, if any, will produce the necessary results. In this case, we may ask multiple teams to pursue the same problem and hope that at least one of those teams will be able to generate the necessary impact. It would be even better, of course, if all of them made a significant impact, but we know that's highly unlikely. A good example of this might be when one of the focus areas is subscriber churn, where too many of our customers are leaving the service. There are, of course, many ways this problem can be
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