a noisy system might be good for morale not because it is noisy but because it allows people to decide as they see fit. If employees are allowed to respond to customer complaints in their own way, evaluate their subordinates as they think best, or establish premiums as they deem appropriate, then they might enjoy their jobs more. If the company takes steps to eliminate noise, employees might think that their own agency has been compromised. Now they are following rules rather than exercising their own creativity. Their jobs look more mechanical, even robotic. Who wants to work in a place that
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