Todd Mundt

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Evidence suggests, however, that behaviorally anchored rating scales are not sufficient to eliminate noise. A further step, frame-of-reference training, has been shown to help ensure consistency between raters. In this step, raters are trained to recognize different dimensions of performance. They practice rating performance using videotaped vignettes and then learn how their ratings compare with “true” ratings provided by experts.
Noise: A Flaw in Human Judgment
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