Frame-of-reference training has been known for decades and provides demonstrably less noisy and more accurate ratings. Yet it has gained little ground. It is easy to guess why. Frame-of-reference training, case scales, and other tools that pursue the same goals are complex and time-consuming. To be valuable, they usually need to be customized for the company and even for the unit conducting the evaluations, and they must be frequently updated as job requirements evolve. These tools require a company to add to its already-large investment in its performance management systems.
