Third, if we want people to feel that they have been treated with respect and dignity, we might have to tolerate some noise. Noise can be a by-product of an imperfect process that people end up embracing because the process gives everyone (employees, customers, applicants, students, those accused of crime) an individualized hearing, an opportunity to influence the exercise of discretion, and a sense that they have had a chance to be seen and heard. Fourth, noise might be essential to accommodate new values and hence to allow moral and political evolution.
