Geoff Lye, a British environmental consultant, once told me that after the sudden and premature death of his friend and colleague David Watson, he would find himself stuck in traffic, not clenching his fists in agitation, as per usual, but wondering: “What would David have given to be caught in this traffic jam?” It was the same for queues in supermarkets and customer service lines that kept him on hold too long. Lye’s focus was no longer exclusively on what he was doing in such moments or what he’d rather be doing instead; now, he noticed also that he was doing it, with an upwelling of
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