Think Again: The Power of Knowing What You Don't Know

by Adam M. Grant

The opposite of armchair quarterback syndrome is impostor syndrome, where competence exceeds confidence.

“Arrogance is ignorance plus conviction,”

“People who are right a lot listen a lot,37 and they change their mind a lot,” Jeff Bezos says. “If you don’t change your mind frequently, you’re going to be wrong a lot.”

we’re entitled to hold opinions inside our own heads. If we choose to express them out loud, though, I think it’s our responsibility to ground them in logic and facts, share our reasoning with others, and change our minds when better evidence emerges.

“The absence of conflict is not harmony,14 it’s apathy.”

there are two kinds of people: those who divide the world into two kinds of people, and those who don’t.