In A Nutshell – Win People To Your Way Of Thinking Principle 1 The only way to get the best of an argument is to avoid it. Principle 2 Show respect for the other person’s opinions. Never say, “You’re wrong.” Principle 3 If you are wrong, admit it quickly and emphatically. Principle 4 Begin in a friendly way. Principle 5 Get the other person saying “yes, yes” immediately. Principle 6 Let the other person do a great deal of the talking. Principle 7 Let the other person feel that the idea is his or hers. Principle 8 Try honestly to see things from the other person’s point of view. Principle 9 Be
...more
