Author Peter Bregman has the essence of driving accountability exactly right—it's about achieving clarity on five things. Be clear on expectations, capability (resources and skills required to complete the work), measurement, feedback, and consequences.15 It's as simple as that, but know that it's an all‐or‐nothing proposition. If you miss on any one of these five points, accountability will crumble.
Note how one role has five things to do and you must do all of them or accountability will crumble.
