Those leading from the middle are the key to employee engagement. They interact with the largest part of the organization and have the most direct impact on attracting and retaining talent. In fact, research shows that employees who have strong middle leaders are 20 percent less likely to quit their job if offered more money from another company.4 The Boston Consulting Group defined mid‐level managers as “vital to success,” according to their massive survey of executives spanning 100 countries that found nearly two‐thirds of respondents said middle managers were more critical than top
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