The First Nine Statements of the Leader’s Creed I demonstrate kindness and respect toward you in ways that you can see and hear. I listen when you speak. I am aware when I hurt you, and I apologize when I do. I show interest in your career and development as a person. I demonstrate how to respectfully request changes in the behavior of others, including my requests of you. With my words and actions, I build you up rather than tear you down. I effectively communicate my emotions and needs and create a safe place for you to communicate yours. I express anger appropriately. I surround us with
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