When you get started asking this question, it’s often helpful to offer the person two or three ideas as a multiple-choice question of sorts, like this: “How can I support you? For example, we could shift tasks to another team member, adjust deadlines, or take any other suggestions you may have.” When you offer your support, it’s important to let go of any expectation that you will get something in return. Ironically, when you genuinely let go of any expectations, you set yourself up for the reverse SHIFT.
