Liam Armstrong

85%
Flag icon
He always gave suggestions, not orders. Owen D. Young never said, for example, ‘Do this or do that,’ or ‘Don’t do this or don’t do that.’ He would say, ‘You might consider this,’ or ‘Do you think that would work?’ Frequently he would say, after he had dictated a letter, ‘What do you think of this?’ In looking over a letter of one of his assistants, he would say, ‘Maybe if we were to phrase it this way it would be better.’ He always gave people the opportunity to do things themselves; he never told his assistants to do things; he let them do them, let them learn from their mistakes.
How To Win Friends and Influence People
Rate this book
Clear rating