Think Again: The Power of Knowing What You Don't Know

by Adam M. Grant

11. Question how rather than why. When people describe why they hold extreme views, they often intensify their commitment and double down. When they try to explain how they would make their views a reality, they often realize the limits of their understanding and start to temper some of their opinions. 12. Ask “What evidence would change your mind?” You can’t bully someone into agreeing with you. It’s often more effective to inquire about what would open their minds, and then see if you can convince them on their own terms. 13. Ask how people originally formed an opinion. Many of our opinions, like our stereotypes, are arbitrary; we’ve developed them without rigorous data or deep reflection. To help people reevaluate, prompt them to consider how they’d believe different things if they’d been born at a different time or in a different place. B. Approach Disagreements as Dances, Not Battles 14. Acknowledge common ground. A debate is like a dance, not a war. Admitting points of convergence doesn’t make you weaker—it shows that you’re willing to negotiate about what’s true, and it motivates the other side to consider your point of view. 15. Remember that less is often more. If you pile on too many different reasons to support your case, it can make your audiences defensive—and cause them to reject your entire argument based on its least compelling points. Instead of diluting your argument, lead with a few of your strongest points. 16. Reinforce freedom of choice. Sometimes peo...