Wally’s Kindle Notes & Highlights

Working Backwards: Insights, Stories, and Secrets from Inside Amazon, by Colin Bryar

Customer expectations are not static. They rise over time, which means you cannot rest on your laurels.

Wally Bock

The Kano Quality Model describes this well. https://asq.org/quality-resources/kano-model

See Wally’s 3 notes & 77 highlights

Working Backwards: Insights, Stories, and Secrets from Inside Amazon

Working Backwards: Insights, Stories, and Secrets from Inside Amazon

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