Anecdotes and exception reporting are woven into the deck. One trait of an Amazon WBR deck that people often remark upon is the liberal use of two tools: anecdotes and exception reporting—that is, the description of an element that falls outside some standard or usual situation. Both tools enable you to dive into examples that contain something that doesn’t follow the natural or accustomed patterns and that can sometimes, but not always, reveal a defect, a broken process, or a problem with system logic. The use of anecdotes and exception reporting has enabled leaders to audit at scale in a
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