Thomas Hefke

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Every week they review the deck before the WBR and respond by discussing what action they plan to take to address the variances. This is a hard-earned lesson; we’ve seen a metric owner display their metrics in front of a group where it’s obviously the first time that person has seen the data. That’s a big mistake, a waste of everyone else’s time, and will most definitely result in a kerfuffle with the senior leader in the room. By the time the WBR meeting occurs, each metric owner should have thoroughly analyzed the metrics they own.
Working Backwards: Insights, Stories, and Secrets from Inside Amazon
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