“Not enough,” he says. “Not enough. These rivets have to be completely flush. I want no air resistance on the fuselage. She’s got to be cleaner. Cleaner! You understand?” The team leader nods. Back to the drawing board. Jeff had told Steve that it was his job to be like Howard Hughes. From then on, Steve had to run his fingers over each new Amazon product, checking for anything that might reduce the quality, insisting that his team maintain the highest standards.
