more attention, and to point out when high standards have not been met. Still, success demands an environment where people don’t feel intimidated when talking about something that went wrong in their area. Some Amazon teams were better at exemplifying this than others were, and, quite honestly, it’s an area where the company could improve. Sometimes WBRs can devolve into downright hostile environments, especially at times when a major slip-up caused the comments to focus more on the presenter than on the issue. While fear may be a good short-term motivator, it will ultimately cause more
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