Matthew Ackerman

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It required us to be thorough and precise. We had to describe features, pricing, how the service would work, why consumers would want it.
Matthew Ackerman
Good starting point for customer discovery. Guess each of these as best you can with some market research and reading, assume they're inaccurate, and go test with customer interviews/supplier conversations/etc.
Working Backwards: Insights, Stories, and Secrets from Inside Amazon
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