There are four critical stages when it comes to addressing complex issues. First is getting the other person to take the issue seriously. Second, they have to be willing to fully share what’s going on for them. Third, you want to arrive at a mutually satisfying solution, not just settle for the minimum that will end the discussion. Finally, you need to determine if the relationship is in need of some repair work, because when the discussion has been contentious, it is easy for each person to feel bruised and the relationship to suffer.
