It is almost certain that he will regress and fall back on familiar patterns. What is crucial is that Rachel not give up. It’s a process of “two steps forward and one back,” and it’s important that she continue to acknowledge his progress, as she did when she told him she finally felt heard. Too often, we focus on what a person does wrong, forgetting how impactful positive reinforcement can be.
“Catch someone doing something right.” Ken Blanchard
