the “cause” of the estrangement is not the event itself. Rather, the momentous incident serves as a critical turning point that emerges from a long history of interactions. The first strategy they propose is working to understand the event. By doing so, you can go a long way toward uncovering the cause of the rift. The second strategy is to take action immediately after the rift, before the emotions harden and are difficult to change. In the final strategy, they turn the idea around, proposing that we look for events that can lead to reconciliation.
