How to Win Friends and Influence People: Building Lasting Relationships and Achieving Influence: A Comprehensive Guide to Winning Friends and Influencing People

by Dale Carnegie

In a Nutshell FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE PRINCIPLE 1—DON’T criticize, condemn or complain. PRINCIPLE 2—Give honest and sincere appreciation. PRINCIPLE 3—Arouse in the other person an eager want.