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When convincing anyone to change their point of view, silence was the most important tool. It gave them time to think about what was said, about the implications, hopes, and fears. The fast-talking salesman might get someone to buy a vacuum cleaner, but he’d never manage to coax a jumper off a building or convince a trapped robber to surrender.
Abby had found out long ago that if she said you know how it is to an aggressive man, he often wanted to seem as if he knew how it was, which made everything easier. The lawyer nodded, satisfied. He knew how it was.
