Instead of: Try This:23 Offering solutions to a person’s problems Ask them how they will solve it: “What do you plan to do?” Trying to make a person’s bad feelings go away Let the person express their feelings without trying to change them. Letting a person vent, cry, or rant for hours without resolution Listen supportively, but suggest a distraction or a break when the person gets “stuck” fixating on the problem. Listening while a person spirals into greater and greater anxiety, sadness, or rage Interrupt them when they start to repeat themselves or escalate. “Let’s focus on the present
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