Taline Boyajian

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Your complaint about schedule is never just about schedule, your complaint about exhaustion is never just about how tired you are, and your complaint that you never seem to get the break you think you need is never just about time. All horizontal complaints have a vertical component. Even though I may not be aware of it, my complaint about the bad service at a restaurant is not just a complaint about my particular server but also about the manager who trained her and watches how she does her work. Grumbling about horizontal difficulty is at once a complaint against the one who lords over those ...more
Lead: 12 Gospel Principles for Leadership in the Church
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