Before we developed this way to cooperate, I had thought I could never develop any system management until I identified who was who. . . . Now we have a great system of cooperation going! Requesting, not dictatorship. They can make the decision whether to cooperate or not. Here is how I/We do it: Always thank them as soon as I can. I don’t ever ask any “who?” questions, because that scares them. I say, “Those who . . .”—Those who can drive, those who know how to use the computer, those who remember about this, etc.

