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Traditionally, most doctors have been adamant in their refusal to admit mistakes in diagnosis, procedure, or treatment on the self-justifying grounds that doing so would encourage malpractice suits. They are wrong. Studies of hospitals across the country have found that patients are actually less likely to sue when doctors admit and apologize for mistakes and when changes are implemented so that future patients will not be harmed in the same way.
Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
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