Tenant satisfaction Tenant satisfaction – You could design a tenant satisfaction survey, e.g. using SurveyMonkey, and monitor these tenant satisfaction scores over time. Time to complete repairs – One of the biggest frustrations for tenants is landlords who don’t respond quickly. Why not set yourself a KPI around the number of days taken to respond to requests and complete repairs. Suggestions box – Write out to your tenants and ask for their suggestions and about any niggles or frustrations they have.
