Most organizations start by implementing more top-down control. But this practice requires much effort and lowers morale by disempowering the people you most want to motivate. Ordering people around can be incredibly toxic to creative work—that is, all knowledge work. The company actually needs for people to bring their full selves to the work at hand, but for this to happen, it must find a way to welcome those full selves. Welcoming in more of the full selves requires developing more empathy for each other. Humans can be messy and unpredictable creatures; without empathy and understanding,
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