Deiwin Sarjas

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Since the experts have a mental model of the task, they know how the subtasks fit together and can adapt the way they perform individual subtasks to blend in with the others.
Deiwin Sarjas
Clear process is essentially a crutch. Experts who understand the dynamics of the situation can successfully improvise outside of standard process. This is particularly important in novel situations where standard process could be harmful or destructive. Also re building process from experts' methods or intuition.
Sources of Power: How People Make Decisions
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