Lia Di Bello has studied the way people in organizations learn different kinds of complex skills.7 She found that she could distinguish competent workers, who had mastered the routines, from the real experts. If she gave people a task that violated the rules they had been using, the experts would quickly notice the violation and find a way to work around it. They could improvise to achieve the desired goal.
Relates to process.description being just a model. And as such, limited. Processes are generally.created by experts but cannot capture the entirety of the expertise.
