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“I consider my ability to arouse enthusiasm among my people,” said Schwab, “the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.
“Don’t be afraid of enemies who attack you. Be afraid of the friends who flatter you.”
“hearty in your approbation and lavish in your praise,”
You can make more friends in two months by becoming interested in other people than
You must have a good time meeting people if you expect them to have a good time meeting you.
most obvious and most important ways of gaining good will was by remembering names and making people feel important—yet
Always make the other person feel important.
“Talk to people about themselves,” said Disraeli, one of the shrewdest men who ever ruled the British Empire, and they will listen for hours.”
there is only one way under high heaven to get the best of an argument—and that is to avoid it.
A man convinced against his will Is of the same opinion still.
Be wiser than other people if you can; but do not tell them so.
“He who treads softly goes far.”
Three-fourths of the people you will ever meet are hungering and thirsting for sympathy. Give it to them, and they will love you.
that a person usually has two reasons for doing a thing: one that sounds good and a real one.
“The way to get things done,” says Schwab, “is to stimulate competition. I do not mean in a sordid, money-getting way, but in the desire to excel.”
when criticism is minimized and praise emphasized, the good things people do will be reinforced and the poorer things will atrophy for lack of attention.
Abilities wither under criticism; they blossom under encouragement.
“can be led readily if you have his or her respect and if you show that you respect that person for some kind of ability.”
