The issue at my university, which is common in most large knowledge work organizations, is that each of the support units operates more or less as a standalone entity, focused on trying to accomplish its own internal objectives as efficiently as possible. For the more than twenty-seven units that regularly send me emails, it makes perfect sense to send those messages. They have information they need to spread, and putting it in a bulk email is clearly an efficient way for them to accomplish their goal. These same issues occur when interactions go in the opposite direction. Anyone who works for
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