every six minutes on average.3 A team from the University of California, Irvine, ran a similar experiment, tracking the computer behavior of forty employees at a large company over twelve workdays. They found that the workers checked their inboxes an average of seventy-seven times a day, with the heaviest user checking more than four hundred times daily.4 A survey conducted by Adobe revealed that knowledge workers self-report spending more than three hours a day sending and receiving business email.5 The issue, then, is not the tool but the new way of working it introduced. To help us better
...more
