knowledge work. In this sector, we stubbornly reject this insight from industrial management. We largely ignore processes, investing our energy instead in figuring out how to make people faster. We obsess over hiring and promoting stars. We seek leadership consultants to help us motivate people to work longer and harder. We embrace innovations like the smartphone that allow more hours of the day to be punctuated with work. We put dry cleaners on our corporate campuses and wi-fi on our corporate buses, all in the service of finding faster ways to shovel more proverbial slag. Not surprisingly,
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