Dustin Rollins

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The cognitive cost of this protocol is large, as each one of these back-and-forth messages requires time spent in your inbox. To make matters worse, once a scheduling conversation is in progress, you have to check your inbox frequently while waiting for the next message to arrive, as it would be impolite to disappear for many hours in the middle of one of these quasi-synchronous back-and-forth interactions.
A World Without Email: Reimagining Work in an Age of Communication Overload
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