What she uncovered was a social feedback loop gone awry—a process she named the cycle of responsiveness. The cycle begins with legitimate demands on your time. Perhaps it’s 2010, you’ve just started using a smartphone, and you realize it’s now possible to answer client questions that arrive after work hours or respond quickly to colleagues in different time zones. These clients and colleagues now learn that you’re available at these new times and begin to send more requests and expect faster responses. Faced with this increased influx, you check your phone more often so you can keep up with
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