Thomas Hefke

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I suppose I could try to insist that they all log in to my Trello board to enter new issues or check on the status of old issues. In theory, this might save me a few extra messages, but in reality, no one would actually do this—and I can’t blame them! It takes me about thirty minutes, once a week, to process my board and send update messages. I receive massive benefits from structuring all these issues so clearly, and because I spent a little extra time to make my interface seamless, my colleagues can enjoy these benefits as well.
A World Without Email: Reimagining Work in an Age of Communication Overload
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