putting in place easy methods for improving the new workflow processes when issues arise. There’s perhaps no better way to keep the locus of control internal than to empower your team to change what’s not working. In practice, you might be surprised by how few changes are actually suggested. It’s the ability to make changes that matters, as it provides a psychological emergency steam valve, neutralizing the fear that you might end up trapped in some unexpected hard edge of the new workflow, unable to get your work done.
