This is what goes wrong if you defy Carpenter’s model and instead attempt to deploy a brand-new workflow on your team by fiat. Regardless of the workflow’s inherent benefits, you might be accidentally shifting your team’s sense of control from the internal to the external, sapping motivation and making it unlikely that they’ll stick with the changes. On the other hand, if your team members are involved in the construction of the new workflow and, equally important, feel like they’re able to improve it as deficiencies arise, then the control remains internal and the workflow is much more likely
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