I’ll show, driven by the ideas of the immensely influential business thinker Peter Drucker, we tend to think of knowledge workers as autonomous black boxes—ignoring the details of how they get their work done and focusing instead on providing them with clear objectives and motivational leadership. This is a mistake. There is massive potential productivity currently latent in the knowledge sector. To unlock it will require much more systematic thinking about how best to organize the fundamental objective of getting a collection of human brains hooked together in networks to produce the most
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